Times Have Changed
Not long ago a business could plan five, 10 or even 20 years into the future. They could set goals on sales and profits. Often they would reach or exceed them.
Everything has changed.
- The financial crisis of 2008 shook businesses to the core. It became more difficult, if not impossible, for them to get the cash they needed to operate. The economy has recovered but small businesses still have trouble getting capital at reasonable rates.
- People lost their jobs. Most have found new work. However, they are making much less money. Their buying power has been greatly reduced.
- People are more dissatisfied now than ever before. They are not loyal to the companies providing products and services to them.
- People also are much more polarized now than they ever have been. They are either at one extreme or the other. The middle class has been hollowed out.
- The amount of information available to everyone is increasing at a dizzying pace. Until 1900 the amount of information doubled every 100 years. By 1950 the amount had doubled in 50 years. Now it doubles every 13 months. Within ten years that will drop to 12 hours.
- Technological advances are changing manufacturing processes and impacting every aspect of our lives.
Businesses can no longer plan far into the future. At most they can plan 24 to 36 months ahead. Some make the mistake of not planning at all.
Planning is Critical in Turbulent Times
In recent history, there are numerous examples of businesses which have not survived because they failed to change as circumstances changed. They stuck to their old ways and did not adapt to changing market conditions.
Here are three classic examples:
- Eastman Kodak was the premier photo company in America with a virtual monopoly on cameras and film. There was that “Kodak Moment.” When digital cameras took off, Kodak stuck with their core camera and film business. Now Kodak is almost non-existent. This is amazing considering an engineer at Kodak invented the digital camera in the 1970’s.
- Blockbuster was the premier movie rental company in the 1990’s. On Saturdays a steady stream of families rented movies for the weekend at its stores. Then along came Netflix and stole Blockbuster’s customers. Blockbuster never changed and went out of business. Few know Blockbuster could have bought Netflix in 2000.
- Borders was a brick and mortar book and music store which stuck to its model when Amazon came along. Rather than developing their own online business they outsourced this to Amazon. Fairly quickly Borders ceased to exist.
Four Levels of Uncertainty
McKinsey & Company has done much research on uncertainty as it pertains to the business world. They define four levels of uncertainty.
Level 1 – A Clear Enough Future
This is where everything is moving along smoothly. Change is not happening rapidly. Businesses can plan 10 to 20 years into the future.
Level 2 – Alternate Futures
This is where at a given time a business has two options. Sometimes it can take both to achieve its goals. At other times it has to choose one. Kodak, Blockbuster and Borders are examples of companies that stuck with the wrong one.
Level 3 – A Range of Futures
This is where a business has three or four options. Greater risk is involved in choosing how to proceed.
Level 4 – True Ambiguity
This is where a business just doesn’t know what to do.
Fortunately, Level 4 situations are rare and usually don’t last for extended periods of time. Level 1 uncertainty seems to be a thing of the past. Most businesses today face Level 2 or Level 3 uncertainty.
History tells us that businesses cannot bury their heads in the sand during periods of uncertainty. To do so they run the risk of losing much of their customer base and going out of business.
The Critical Elements of the Strategic Plan
So it’s critical for them to have a strategic plan. In this plan they need to look at each option available to them and decide how they will react to each one.
- If X happens, they will go in one direction. If Y happens, they will go another.
- Typically, they will need a scenario for each option they have.
- They should also run limited tests with their prospects and customers to see if they can get an idea of which scenario will be the best.
In Level 4 situations they should use their best judgment as to what may happen and proceed that way. At the same time they should be ready to change quickly if they made a mistake.
The Strategic Planning Team
One person in a company cannot develop its strategic plan. The best minds in the company should be involved so multiple possibilities can be taken into account. There should be at least one contrarian presenting opposite views.
After looking at the pros and cons of each option, the team should reach consensus on which way to proceed. Ideally there will be specifics for the next 12 to 24 months. There can also be some general views for three to five years down the road. In most instances, too many unknowns will prevent planning beyond five years.
Lessons from Past Failures
At any given time business leaders have to remember the lessons Eastman Kodak, Blockbuster and Borders have for them. The following authors summed these up nicely.
In their book, Bold, Peter Diamandis and Steven Kotler had this to say about Eastman Kodak:
“Kodak was in the business of recording memories .… But that wasn’t how the Kodak Corporation of the late twentieth century saw it. They thought the digital camera would undercut their chemical business and photographic paper business, essentially forcing the company to compete against itself. So they buried the technology.”
In his 2011 article, Snoozing And Losing: A Blockbuster Failure, M G Siegler wrote this:
“It wasn’t until 2004 — six years after Netflix launched — that Blockbuster realized it needed to enter the online DVD rental-by-mail space. By then, Netflix was already turning a profit and Redbox had just launched. Blockbuster was already dead — they just didn’t realize it yet.”
In his 2011 article, 4 Lessons From the Demise of Borders, in US News and World Report, Rick Newman reported:
“During most of the 2000s, Borders focused on its retail strategy, investing money to improve the in-store experience for shoppers, add cafes, experiment with new concepts, and expand internationally. It might have worked a decade or two earlier, but Borders was investing in physical real estate at the same time that shoppers were flocking to the Internet.”
The Advantage of Hiring Management Consultants
Management Consultants can be very helpful in a company’s strategic planning process. They can offer independent and impartial views. They can also facilitate meetings where the team develops the company’s strategic plan. Since they have gone through the process many times before, the can often identify and head off problems before they derail the planning process.
The Strategic Plan is a Living Document
Once put in place, a strategic plan cannot be forgotten. The company’s ongoing performance has to be monitored. If conditions change and the company’s goals are not being achieved, an immediate response is necessary. Changes in the plan have to be made. At times, quickly.
Strategic planning has always been important to a company’s success. In times of uncertainty like this it is critical.
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