We work with a wide variety of service and hospitality businesses, including:
- Resorts, Convention Centers and Banquet Halls
- Adventure and Theme Parks
- Visitor and Tourism Bureaus
- Family Entertainment Centers
- Spas and Salons
- Trades (Construction, Remodeling, Plumbing, etc.)
- Consulting Firms
Service and hospitality businesses share a few common characteristics
They live or die by customer service
It doesn’t matter whether your business focuses on events, transportation, food, lodging, or something else; you must provide excellent customer service, or your business will ultimately fail.
They are cyclical
When consumers and businesses are spending, service and hospitality businesses do very well. When the economy tanks, they tend to suffer.
They use technology, but people are the heart of the business
Service and hospitality businesses are relatively labor intensive. With the right people, your business will thrive; with the wrong people, it may not even survive.
Common business problems we help solve
We get plenty of leads, but our close rate is sub-par
We can’t figure out what the problem is. Is it our sales process? Is it our people? Is it our pricing?
How do we improve our customer service?
Our customer service ratings are dropping. What can we do to improve our customer service across the board?
How do we build more stable, dependable revenue?
We do extremely well during upturns in the economy, but struggle during the down times. How can we even out our revenues? More importantly, what can we do to protect ourselves during the next downturn?
How do we get better return on investment for our marketing spend?
We are spending more and more on marketing and getting lower and lower returns. How can we reverse this negative trend?
How do we make our products, processes and facilities more environmentally friendly?
We want to shift our entire business toward more environmentally sustainable practices, without negatively impacting profits. What should we do?
We work with startups and established businesses. Our work with startups typically starts with a feasibility study. We look at both internal and external factors. Internally, we look at people, processes, systems and communications. Externally, we look at a wide variety of market factors, including competition, industry trends, marketing, branding, and customer service.
Our work with established service and hospitality businesses focuses on growing revenues and profits in a sustainable manner. As with startups, this requires consideration of internal and external factors. Unlike some of our competitors, we don’t make false promises about doubling revenue within a few months, or turning things around in weeks. We practice what we preach — steady, sustainable growth achieved through hard work, great ideas, superior execution, and ethical marketing.
Contact Us now to confidentially discuss your unique situation!