Our hospitality industry consulting practice focuses on growing revenues and profits in a sustainable manner.
We work with all areas of the hospitality industry, including:
- Hotels, Motels, Bed and Breakfasts
- Resorts, Convention Centers and Banquet Halls
- Amusement Centers and Theme Parks
- Visitor and Tourism Bureaus
All hospitality businesses share a few common characteristics.
They live or die by customer service.
It doesn’t matter whether your business focuses on events, transportation, food, lodging, or something else; you must provide excellent customer service, or your business will ultimately fail.
Hospitality businesses tend to be cyclical.
When consumers and businesses are spending, the industry does very well. When the economy tanks, they tend to suffer.
Common hotel and hospitality business problems we help solve.
How do we improve our customer service?
Our customer service ratings are dropping. What can we do to improve our customer service across the board?
How do we have more stable, dependable revenue?
We do extremely well during upturns in the economy, but struggle during the down times. How can we even out our revenues? More importantly, what can we do to protect ourselves during the next downturn?
How do we get better return on investment for our marketing spend?
We are spending more and more on marketing and getting lower and lower returns. How can we reverse this negative trend?
How do we make our hotels and resorts more environmentally friendly?
We want to shift our entire facility toward more environmentally sustainable practices, without negatively impacting profits. What should we do?
Our process for growing your hospitality business.
We look at both internal and external factors. Internally, we look at people, processes, systems and communications. Externally, we look at a wide variety of market factors, including competition, industry trends, marketing, branding, and customer service.
Unlike some of our competitors, we don’t make false promises about doubling revenue within a few months, or turning things around in weeks. We practice what we preach — steady, sustainable growth achieved through hard work, great ideas, superior execution, and ethical marketing.