Nonprofit Organizational Assessment
A Midwest nonprofit that provided temporary housing and social services to women and children had more than doubled over the past 10 years to over 110 employees, resulting in increased employee turnover and declining program outcomes. The Executive Director and the Board agreed that it was time to revisit the organization’s structure. The central question we agreed to explore was, “How should the organizational structure be adjusted and realigned to best support program services, reduce turnover and drive improved outcomes?” In the course of the project we also agreed to review all major strategic areas of the organization — programming, funding/development, operations, information technology (IT), finance, marketing, human resources, the board of directors, management, paid staff and volunteers. Approach We started with an assessment of