Times Have Changed

Decades ago a business could plan five, or even ten years into the future. They could set goals for sales and profits, and often they would reach or exceed them. Unfortunately, that is definitely not the case today.

  • The Great Recession of 2008, the Pandemic in 2020, and now inflation, supply chain disruptions,  wars in the Middle East and Ukraine, and political instability in the United States have made strategic planning more difficult.
  • Today the economy appears to be in fairly good shape, but unemployment is rising, prices are increasing,  and people are making less money (in inflation adjusted dollars) than they were  just 10 years ago.
  • People are more skeptical of politicians, government agencies,  academics, corporations and traditional brands now than ever before. Consumers are less loyal to most of the companies providing products and services to them, and business confidence seems to be dropping by the day.
  • People also are more polarized now than they have been in decades. They are either at one extreme or the other. The middle class has been hollowed out, and wealth and income inequality are near all-time highs.
  • The amount of information available to everyone is increasing at a dizzying pace. Until 1900 the amount of information doubled every 100 years. By 1950 the amount had doubled in 50 years. Now it doubles every 13 months.  Within ten years that will drop to 12 hours.
  • Technological advances are impacting every aspect of our lives, from AI to healthcare to employment to the food we eat.

Businesses can no longer plan five or 10 years into the future. At most they can plan 24 to 36 months ahead, and even that is a stretch.  And some business make the mistake of not planning at all.

Planning is Critical in Turbulent Times

In recent history, there are numerous examples of businesses which have not survived because they failed to change as the circumstances changed around them. They stuck to their old ways and did not adapt to changing market conditions.

Here are three classic examples:

  • Eastman Kodak was the premier photo company in America with a virtual monopoly on cameras and film. There was that “Kodak Moment.” When digital cameras took off, Kodak stuck with their core camera and film business.  Now Kodak is almost non-existent. This is amazing considering an engineer at Kodak invented the digital camera in the 1970’s.
  • Blockbuster was the premier movie rental company in the 1990’s. On Saturdays a steady stream of families rented movies for the weekend at its stores.  Then along came Netflix and stole Blockbuster’s customers. Blockbuster never changed and went out of business. Few know Blockbuster could have bought Netflix in 2000.
  • Borders was a brick and mortar book and music store which stuck to its model when Amazon came along. Rather than developing their own online business they outsourced this to Amazon. Fairly quickly Borders ceased to exist.

Four Levels of Uncertainty

McKinsey & Company has done extensive research on uncertainty as it pertains to the business world.  They define four levels of uncertainty.

Level 1 – A Clear Enough Future

This is where everything is moving along smoothly. Change is not happening rapidly. Businesses can plan 10 to 20 years into the future.

Level 2 – Alternate Futures

This is where at a given time a business has two options. Sometimes it can take both to achieve its goals. At other times it has to choose one.  Kodak, Blockbuster and Borders are examples of companies that stuck with the wrong one.

Level 3 – A Range of Futures

This is where a business has three or four options. Greater risk is involved in choosing how to proceed.

Level 4 – True Ambiguity

This is where a business just doesn’t know what to do.

Level 4 situations are rare and usually don’t last for extended periods of time, but we appear to be living in a Level 4 environment today. 

History tells us that businesses cannot bury their heads in the sand during periods of uncertainty. To do so they run the risk of losing much of their customer base and going out of business.

Critical Elements of a Strategic Plan

So it’s critical for them to have a strategic plan. In this plan they need to look at multiple scenarios, consider all the options available to them and decide how they will react to each one.

  • If X happens, they will go in one direction. If Y happens, they will go another.
  • They should also run limited tests with their prospects and customers to see if they can get an idea of which scenarios and which options will lead to the best outcomes.

In Level 4 situations they should be ready to change quickly if circumstances change, or if it becomes clear they are on a wrong path.

The Strategic Planning Team

One person in a company cannot develop its strategic plan. The best minds in the company should be involved so multiple possibilities and diverse viewpoints can be considered. There should be at least one contrarian presenting opposite views, and these views should be taken seriously.

After looking at the pros and cons of each scenario or option, the team should reach consensus on which way to proceed. 

Lessons from Past Failures

At any given time business leaders have to remember the lessons Eastman Kodak, Blockbuster and Borders have for them.   The following authors summed these up nicely.

In their book, Bold, Peter Diamandis and Steven Kotler had this to say about Eastman Kodak:

“Kodak was in the business of recording memories .…  But that wasn’t how the Kodak Corporation of the late twentieth century saw it. They thought the digital camera would undercut their chemical business and photographic paper business, essentially forcing the company to compete against itself. So they buried the technology.”

In his 2011 article, Snoozing And Losing: A Blockbuster Failure, M G Siegler wrote this:

“It wasn’t until 2004 — six years after Netflix launched — that Blockbuster realized it needed to enter the online DVD rental-by-mail space. By then, Netflix was already turning a profit and Redbox had just launched. Blockbuster was already dead — they just didn’t realize it yet.”

In his 2011 article, 4 Lessons From the Demise of Borders, in US News and World Report, Rick Newman reported:

“During most of the 2000s, Borders focused on its retail strategy, investing money to improve the in-store experience for shoppers, add cafes, experiment with new concepts, and expand internationally. It might have worked a decade or two earlier, but Borders was investing in physical real estate at the same time that shoppers were flocking to the Internet.”

The Advantage of Hiring a Business Consultant

An experienced business  consultant can be helpful in a company’s strategic planning process. A consultant can offer independent and impartial views. They can also facilitate meetings to guide the team in developing the company’s strategic plan. Since the consultant has gone through the process many times before, he or she can often identify and head off problems before they derail the planning process.

The Strategic Plan is a Living Document

Once put in place, a strategic plan cannot be forgotten. The company’s ongoing performance has to be monitored. If conditions change and the company’s goals are not being achieved, an immediate response is necessary. Changes in the plan have to be made. At times, quickly.

Strategic planning has always been important to a company’s success. In times of uncertainty like this it is critical.